Protecting your data
This policy is important to you, who wish to have a positive and confident experience of our services. It is also important to us in order to meet your expectations and take your wishes into account. For us, AXES Conseil, it is essential to ensure the confidentiality and respect of your personal data (hereinafter your "Data").
In order to enable you to browse the web and mobile versions of the www.axes.fr website with confidence, and in our capacity as Data Controller, we explain how we process your Data, so that we can provide you with new services on a daily basis, while respecting your rights. We protect your privacy by ensuring the protection, confidentiality, non-alteration, availability and security of the Data you entrust to us on all our communication channels.
We take all necessary measures to (i) provide you with clear and transparent information on how your Data will be processed, (ii) put in place all necessary technical and organizational measures to protect your Data against disclosure, loss, alteration or access by unauthorized third parties, (iii) keep your Data only for as long as is necessary for the purposes of the specific processing and (iv) offer you at all times the possibility of accessing and modifying your Data that we process directly via your personal areas on the AXES Conseil website.
To achieve these objectives, we implement appropriate technical and organizational measures to ensure that processing complies with applicable Data protection law. In this respect, AXES Conseil hereby undertakes to comply with the essential principles of the General European Regulation and French law on the protection of personal data, by informing you (i) of the existence and methods of the Data processing that it implements (paragraph 3), (ii) of your rights concerning your Data and by effectively implementing the operations that the exercise of these rights implies (paragraphs 6 and 10), (iii) of the existence of possible transfers to a third country and transfers to recipients (paragraphs 4 and 8) , (iv) of the period of conservation of the Data collected and of the Data security measures.
1. WHO ARE YOU ?
We often refer to "you" in this Privacy Policy.
This Privacy Policy applies to you if you are a visitor or an existing customer of AXES Conseil.
2. WHO WE ARE
AXES Conseil
7, rue des petits ruisseaux
91370 Verrières-le-Buisson
axesconseil@axes.fr
+33 (0)1 69 30 66 66
3. WHY DO WE PROCESS YOUR PERSONAL DATA ?
3.1 When do we collect your personal data ?
We may collect your Data when (i) you visit the AXES Conseil Site, which uses cookies.
We process your Data in order to (i) offer you the most fluid and relevant browsing experience possible on the AXES Conseil Site.
3.2. Processing no. 1: Browsing the AXES Conseil Site
We process your Data in order to enable you to browse the AXES Conseil Site. The legal basis for this processing is your consent.
3.3. Processing no. 2: Processing your contact requests
We process your Data in order to process your contact requests. The sub-purposes of this processing are (i) the management of customer relations (CRM) and after-sales service (SAV), (ii) the management of customer relations via social networks, (iii) the management of marketing/sales prospecting actions relating to the use of the AXES Conseil Site. The legal basis for this processing is the performance of the contract between you and us. Concerning the management of product recalls, the legal basis for processing is AXES Conseil's legal obligation. With regard to marketing/sales prospecting activities, the legal basis for processing is, as the case may be, your consent or our legitimate interest.
4. WHO RECEIVES YOUR DATA ?
Various internal departments of AXES Conseil may have access to your Data.
We do not share your Data with third parties (other than AXES Conseil's internal departments involved in processing) except in the following specific circumstances.
5. HOW LONG DO WE KEEP YOUR DATA ?
Your Data is collected by AXES Conseil for the time necessary to carry out the processing operations referred to in paragraph 3 of this document.
The main categories of Data collected by AXES Conseil are kept for the following periods.
For prospects, the Data is kept in current archives (i.e. accessible in a current manner by the AXES Conseil departments concerned) for 3 years from the date of the prospect's last contact. No intermediate archiving (i.e. data which is still of administrative interest to the relevant departments, for example in the event of litigation, and for which the retention periods are set by the applicable statute of limitations) is carried out for this Data.
For customers, Data is kept in current archives for 5 years from the end of the commercial relationship, and in intermediate archives for 5 years from the end of current archive storage.
6. HOW TO EXERCISE YOUR RIGHTS ?
You have the right to request access to and rectification of your Data. You have the right to request the restriction of the processing of your Data. It is important to note that this right only applies if (i) you dispute the accuracy of your Data for the period of time necessary for us to verififier its accuracy, (ii) you consider that we are processing your Data unlawfully and you require a limitation of its use rather than erasure, (iii) we no longer need your Data for the purposes referred to in paragraph 3, but it is still necessary for the establishment, exercise or defense of your legal rights, (iv) if you exercise your right to object during the vérification period as to whether the legitimate reasons we are pursuing prevail over yours.
You have the right to request the deletion of your Data. In the event of a request for deletion of your Data, AXES Conseil may nevertheless retain it in the form of intermediate archiving, for the period necessary to satisfy its legal, accounting and tax obligations.
You have the right to ask to exercise your right to object to the processing of your personal data for commercial prospecting purposes. If you are concerned by email prospecting, you can also modify or unsubscribe from newsletters (i) by clicking on the "Unsubscribe" hypertext links present in each newsletter.
You have the right to formulate specific and general post-mortem directives concerning the retention, deletion and communication of your Data. In the absence of such instructions, your heirs may contact AXES Conseil in order to (i) gain access to the processing of your Data for the purpose of "organizing and settling the estate of the deceased" and/or (ii) close your Account on the Site and/or oppose the continued processing of your Data. In any event, you may inform us at any time that you do not wish your Data to be communicated to a third party in the event of your death.
You have the right to exercise your right to portability.
You have the right to withdraw your consent to processing on this legal basis. Please note that the withdrawal of your consent will not affect the lawfulness of the processing carried out prior to the withdrawal of your consent.
You may, at any time, lodge a complaint with the competent supervisory authority (in France, the CNIL : www.cnil.fr).
In general, to exercise your rights, please send your request (indicating your e-mail address, surname, first name, postal address and a copy of your identity document) to the AXES Conseil Data Protection Officer by e-mail sent to contact@services-plus-eco-renov.com and/or by post addressed to AXES Conseil, Délégué à la protection des données personnelles, 36 rue Ronsard 94100 Saint Maur des Fossés. We will send you a reply within one (1) month of receipt of your request.
7. COOKIES
This section is dedicated to our cookie management policy on our site.
It enables you to find out more about the origin and use of browsing information processed when you visit our website and about your rights.
7.1. What is a cookie ?
When you visit a website, a website publisher such as AXES Conseil may, subject to your choices, place a text file on your terminal (computer, smartphone, tablet) via your browser.
This text file is a cookie. For the duration of the cookie's validity or recording period, it will enable AXES Conseil to identify your terminal on future visits. Only the issuer of a cookie is likely to read or modify the information contained in this cookie. You will find below information on the cookies that may be placed on your terminal when you visit pages of the www.AXES Conseil.com website, either by AXES Conseil or by third parties, as well as the means allowing you to delete/refuse the registration of these cookies on your terminal.
7.2. What are cookies used for on www.axes.fr ?
Cookies are essential for browsing our site, and in particular for the proper execution of the order process. Overriding cookies may cause difficulties in navigating our site and make it impossible to place an order. These cookies are also necessary to monitor AXES Conseil's activity.
7.3. Managing cookies placed on your terminal
If you wish to save a cookie on your terminal, you must do so. You can configure your browsing software so that cookies are (i) accepted and stored on your terminal, or (ii) refused. If your browser is set to accept cookies, the cookies embedded in the pages and content you have consulted will be systematically saved on your terminal. You can set your browser (i) to offer you the option of accepting or refusing cookies from time to time, before a cookie is stored, or (ii) to refuse to store cookies on your terminal.
Please note: Any settings you may make in your browser to accept or reject cookies may affect your Internet browsing experience and your access to certain services requiring the use of cookies.
For example, by refusing certain essential cookies, you may no longer be able to place orders on our site.
If you choose to refuse the recording of cookies in your terminal or if you delete those which are recorded there, we decline any responsibility for the consequences related to the degraded operation of our services resulting from the impossibility for us to record or consult the cookies necessary to their operation and which you would have refused or deleted.
The configuration of each browser is different. It is generally described in your browser's help menu. We invite you to familiarize yourself with it. This will enable you to modify your cookie preferences.
8. SECURITY MEASURES
We undertake to implement appropriate technical and organizational measures to guarantee a level of security commensurate with the risk to the rights and freedoms of individuals in connection with the processing operations referred to in point 2.
These measures are defined taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of the processing, as well as the risks identified.
9. REVISION AND UPDATING OF THE POLICY
This policy will be updated as necessary to meet the requirements of the applicable Data Protection regulations. It will be reviewed at least every three (3) years.
September 01, 2023
